Privacy Policy

BrainXcape LLC (“BrainXcape,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, share, and safeguard your personal information when you visit our website (www.brainxcape.com), participate in our escape room games (“Games”), or interact with us in any way. By using our services, you consent to this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information in the following ways:

1.1 Personal Information

We collect personally identifiable information when you:

  • Book a Game on our website or in person.
  • Subscribe to our newsletter or promotional offers.
  • Contact us via phone, email, or chat.
  • Participate in marketing campaigns, surveys, or contests.

This may include:

  • Name, phone number, email address, and mailing address.
  • Payment details (processed securely via third-party payment providers).
  • Preferences and booking history.
  • Any other information you voluntarily provide.

1.2 Non-Personal Information

We may collect non-personal data such as:

  • Browser type, device type, and operating system.
  • IP address and geographic location.
  • Browsing activity on our website.
  • Cookies and tracking technologies to enhance your experience.

2. How We Use Your Information

We use collected information to:

  • Process and manage bookings.
  • Send service updates, promotional content, and customer support responses.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and prevent fraud.

We do not sell or rent your personal information to third parties.

3. How We Share Your Information

We may share your information with:

  • Service providers (e.g., payment processors, email service providers) to facilitate transactions and communication.
  • Legal authorities if required by law, subpoena, or legal process.
  • Business transfers in case of mergers, acquisitions, or asset sales.

Third parties are required to handle your information securely and only use it for the intended purpose.

4. TCPA & FCC Compliance (For U.S. Residents)

We comply with the Telephone Consumer Protection Act (TCPA) and Federal Communications Commission (FCC) regulations regarding:

  • Obtaining explicit consent before sending marketing calls or SMS messages.
  • Providing an opt-out mechanism for SMS and phone communications.
  • Refraining from using autodialing or pre-recorded messages without consent.

You may opt out of marketing communications by:

  • Replying STOP to any SMS message.
  • Clicking the unsubscribe link in an email.
  • Contacting us at info@brainxcape.com.

5. GDPR Compliance (For EU Residents)

If you are a resident of the European Economic Area (EEA), we process your data in accordance with the General Data Protection Regulation (GDPR).

5.1 Your GDPR Rights

You have the right to:

  • Access your personal data and request copies.
  • Correct inaccurate or incomplete data.
  • Delete your personal data (right to be forgotten).
  • Restrict processing under certain conditions.
  • Object to processing for direct marketing purposes.
  • Withdraw consent at any time.

To exercise these rights, email us at info@brainxcape.com.

6. Data Retention & Security

We retain personal data only as long as necessary for business or legal purposes. We use industry-standard security measures, including:

  • Encryption of sensitive data.
  • Access control to prevent unauthorized access.
  • Regular audits of security policies and systems.

While we strive to protect your data, no method is 100% secure. You acknowledge that you provide personal information at your own risk.

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

  • Improve website functionality.
  • Analyze user behavior.
  • Personalize content and advertisements.

You can control cookie preferences via your browser settings.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for removal.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the Last Updated date. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

For questions or requests regarding this Privacy Policy, contact us at:

BrainXcape LLC
160 Broadway, New York, NY 10038
Email: info@brainxcape.com
Website: www.brainxcape.com

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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