Frequently Asked Questions

BrainXcape is not scary; it’s frightening! Now seriously, our rooms are creepy, not scary. You will have many feelings throughout the escape experience, like the ones you encounter in your life, but condensed into one hour. Don’t worry; there is no physical contact or jump scares at BrainXcape!

Absolutely! At BrainXcape, the more, the scarier (and merrier)! Email us if your group exceeds ten people, and we’ll tailor the experience to accommodate your crowd.

No chance! At BrainXcape, your experience is private. You’ll only share your adventure with the people you handpick, making the experience safe and intensely personal.

Yes, our mysterious building is wheelchair accessible. While game accessibility may vary, we assure you that the game’s thrill won’t be any less fun for wheelchair users.

Just bring your courage and a keen sense of curiosity! Your wits, communication, and problem-solving skills will be your most valuable assets in our escape rooms.

BrainXcape is for anyone ready to embrace the thrill! Our escape rooms cater to everyone, perfect for friends, family, or co-workers. Just note: we suggest players be at least 12 years old, accompanied by an adult if under 18.

Absolutely! If our game masters successfully guide you through your journey, feel free to show your appreciation with a tip.

Not at all! Your mental prowess is your weapon here. There’s no need for physical strength or athletic prowess – it’s all about solving the mysteries and escaping the room using your mind.

That largely depends on your level of claustrophobia. If you can handle an hour in a typical New York hotel room with a locked door, BrainXcape is just right for you. We prioritize your safety and comfort above all else.

Of course! We love seeing families bond over a thrilling escape. We recommend a minimum age of 12 years old. The fun and fear are family-friendly at BrainXcape!

Absolutely! Whether it’s a birthday, team-building event, or a thrilling bachelor/bachelorette party, BrainXcape adds a touch of suspense and excitement to any occasion. Contact us to customize your unforgettable event experience.

When choosing your clothes, keep comfort and mobility in mind. We recommend layers too. There is no need for any special attire, but just sport what you’d like for a night of mystery-solving and spine-chilling fun. Remember, your wits are the most crucial part of your outfit!

We recommend arriving 15 minutes before your booking. Arriving at least 15 mins early gives you enough time to prepare mentally for the suspenseful journey ahead without any rushed, last-minute scares!

Not at all! Our rooms cater to both escape room veterans and first-timers alike. Each room is a unique experience where your problem-solving skills and teamwork will guide your escape.

If you arrive more than 20 minutes late you will be marked as a no show. No shows and/or late bookings are not eligible for refunds.

No refunds or rescheduling of the show times will be offered for late arrivals or no-shows.